No Return Authorization Number is required for sample returns. Samples can be returned undamaged for credit if they are returned within 21 days.

Please contact customerservice. No returns will be accepted for printed orders without a valid Return Authorization Number. All orders are custom and therefore non returnable.

If the quantity is double the end quantity listed in the catalog, contact James for special pricing.

Your company information · Ship to information · Purchase order number · Item # · Colour of item (if needed) · Imprint Colour (PMS # if not a standard colour) · Quantity · Imprint Location · Artwork · All Purchase Orders must be received in writing. No verbal requests will be accepted.

You can order your sample online at www.prosnjoes.com or email or fax your request to your Customer Service Territory Manager. Please provide your Courier Account number. Samples are only available for previously established accounts.

You would contact James in the Sales Department

You would contact James in the Sales Department.

Yes

Blank product is sold at next column pricing. Large quantity discounts are available.

Rush orders are a breeze with Innovative Awards! Simply contact your Customer Service Territory Manager with your in-hand date and order information and we will do everything in our power to get the order delivered on time. A rush charge may apply.

Normal production time is:

Plaques, Plates & Trophies: 3 to 5 business days*

Glass & Crystal: 2-3 weeks*

Medals, Pins & Custom Giftware: 4 weeks*

Giftware: 3 to 10 business days depending on product*

*after receipt of complete purchase order (including imprint location, imprint colour, and any other information required to produce your order), artwork approval, and credit approval. Please note that if you require a paper proof or product proof - production time does not begin until after you have approved your proof.

You would sign in as a new account. Account status is pending until Innovative Awards approval.

You can check stock on-line at www.prosnjoes.com or you can call your Customer Service Territory manager.

See the front Innovative Awards web page for artwork or purchase order submission.